From Izertis, the implementation of a Project Office (PMO) was proposed, where, with the commitment and involvement of all the actors involved and, applying a participatory strategy of 360º change management, it would be possible to provide resources and services that give support and guarantee the correct implementation of a common framework of IT processes that serve as the basis for achieving global management and a consolidated vision of the IT Projects of the Acciona group.
To achieve this objective, four main lines of service were proposed:
- Definition and implementation of processes (demand management, project management, program management, portfolio management, financial management) with a focus on the adoption and accompaniment of the main roles that participate in the processes.
- Project management: applying our motto to transform while we manage.
- Reporting focused on monitoring the status of ICT demands and projects for each Business Unit and Acciona Corporation.
- Creation of dashboards that consolidate the main KPIs necessary to facilitate decision-making.
A phased approach was chosen in which, after the adoption of the demand management and project management processes for Corporate ICT (“Early Adopters”), a roadmap was established for the deployment of the implementation and adoption of these processes in the different Divisions and countries of the group. In this phase, the focus was placed on managing change, supporting and accompanying all the key roles involved in the processes.
Subsequently, the service focused on demand governance and End-2-End project management. The design of the collaboration portal made it possible to improve knowledge management, information visibility and cross-team work. To complete the management support, a battery of demand and project dashboards was designed.
After the stabilization period, a focus was placed on a more strategic level through collaboration in the definition of a governance model and monitoring of the annual IT plans, for all Business Units and countries, so that, through the periodic monitoring of them, it contributes to improving capacity management and global IT demand.