Retail & Luxury
Operational excellence and customer experience to transform brands and distributors
The retail and luxury sector is evolving in an environment marked by more demanding consumers, complex omnichannel models, pressure on margins and a growing demand for personalisation, sustainability and traceability throughout the value chain.
Izertis accompanies brands and distributors in the end-to-end transformation of their business, connecting customer experience, data and operation to reinvent the relationship with the consumer, optimise the supply chain and operate with excellence in an increasingly competitive market.
Innovation that is felt and lived
Personalised Phygital experience
Integrating physical and digital stores, with recommendations, voice and image purchases and omnichannel conversational agents.
Social CRM and Big Data
To segment customers and execute intelligent marketing, with dynamic pricing and automated promotion.
Digital twins and predictive AI
Demand, process and supply chain optimisation for operational excellence 5.0.
Sustainability and traceability
Complete product lifecycle tracking, use of smart labels and blockchain for certification.
Management excellence
Data-driven governance, hyperautomation, and integrated finance for growth and expansion.
Customer-centric Model
Technologies allow the offer and customer service to be personalised, improving their experience, satisfaction, and loyalty to the brand
In Luxury Retail: Technologies for an exclusive service
Technology solutions that enable memorable and personalised experiences in physical and digital stores
Luxury omnichannel that connects personal treatment with the latest digital and virtual trends
Tools for designing unique customer experiences, with exclusive bookings, VIP attention and added services
Certificates of authenticity and digital product passport for trust and transparency
Platforms to connect clients with real-time experts and exclusive events
User experience
Omnichannel: Phygital Experience
Personalised shopping experience: Product recommendations and offers - personalised
Automatic checkout systems / Cashierless stores
Voice and Image Buying / Conversational agents for Sales and After-Sales to improve customer service and build loyalty
Marketing Mix Strategy
Social CRM, Behavioural and sentiment analysis in eCommerce store and Networks. BigData for real-time fact-based decision-making
Customer segmentation
Agile pricing automation - Dynamic price adjustment and automatic promotions
Product and brand positioning
Digital twin of customers (DToC) and Stores
Certificate of Authenticity, Digital product passport
Retail 5.0
The integration of technologies is essential to achieve an agile, transparent supply chain capable of adapting to the strategy and to the changes and needs of the market.
Digital twins of Stores and demand
Predictive analytics based on AI and Big Data to improve demand planning
User experience
Digital twin of Processes, based on IoT and artificial vision for real-time monitoring
Supplier and Supply Chain Management Automation: connected for logistics optimisation and global traceability
Sustainability / Product lifecycle tracking
Warehouse Management (WMS)
Warehouse optimisation and delivery logistics
Smart Tags and Machine Vision for real-time analysis of shelf monitoring and automation of out-of-stock replenishment, orders, and inventory
Technologies that drive our value
We group into powerful platforms to respond to all the challenges of modern Retail & Luxury
Advanced Analytics and Business Intelligence: Microsoft Power BI, Tableau, Google Analytics, Qlik Sense
AI and Big Data: Machine Learning, Deep Learning, Artificial Vision, Vertex AI, Gemini, LangChain
Platforms & Commerce: Liferay Commerce, PrestaShop, Drupal Commerce, Magento, Shopify
Marketing & CRM: Salesforce Social CRM, Marketing Automation, CDP (Customer Data Platforms)
Customer service: Conversational Agents, BOTPRESS Chatbots, RASA
Digitalisation and traceability: Blockchain, Digital Product Passport, Digital Identity, Verifiable Credentials
IoT and monitoring: Digital twins, Smart RFID/NFC tags, Smart shelves, Augmented Reality
Automation and collaboration: RPA, PowerApps, Jira, SharePoint, Google Workspace
Integrated Finance: Toqio Solution, Kloutit Chargeback Defense, Meta4, OKticket
How we do it
We adopt a customer-centric model, where the customer is the axis: personalisation, omnichannel, "phygital", intelligent recommendations, automated and conversational service.
We drive operational excellence ("Retail 5.0"): digital twins, supply chain and warehouse automation, smart logistics, global traceability.
We support data-driven management and organisational transformation: data governance, data-driven decision-making, hyperautomation of processes, finance integration, talent management.
We use a broad and modern technology ecosystem, adapted to the retail/luxury sector, which allows you to innovate quickly, scale and maintain control.
Extensive experience in the implementation of sectoral technological solutions for Retail & Luxury that provide measurable results.
End-to-end capability, from strategy and roadmap to managed operations and continuous support.
Constant innovation with emerging technologies that ensure competitive leadership.
Customer-centric approach, co-creating memorable experiences with UX/UI design and data-driven marketing.
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