Hospitality, Tourism & Leisure 

Technology, data, and intelligence to create memorable experiences and resilient operations

The hospitality, tourism and leisure sector operates in an environment marked by increasingly demanding travelers, volatile demand, pressure on margins and the need to offer personalised, immediate and secure experiences across all channels. Added to this are key challenges such as operational efficiency, resilience to disruptions and the protection of customer data.

In this context, Izertis acts as a reference technology partner for hospitality, tourism and leisure organisations, driving their end-to-end digital transformation through the intelligent use of data, AI and digital platforms, with the aim of improving operational efficiency, maximising customer value and strengthening business resilience.

Capabilities

Guest / User Experience

Integration with CRM hospitality and data ecosystems to deliver relevant experiences

Real-time personalisation: segmentation, recommendation, upselling

Multi-channel loyalty: apps, mobile devices, wearables, IoT integrations 

Chatbots and virtual assistants 

Infrastructures

Asset monitoring, comfort/energy sensors and efficiency analysis

Hybrid cloud infrastructure with a focus on scalability and resiliency

Data, AI, and automation

Analytics for the traveler: profiles, preferences, future trips and personalisation of services 

AI models for churn prediction, demand prediction, price optimisation, maintenance, and guest experience

Data Architectures: Data Lake, Lakehouse, and Data Fabric applied to the Hospitality/Tourism Industry

Workflow automation with RPA, load and transport orchestration

Real-time reporting and dashboards

Security and regulations

Operational resilience: crisis management, business continuity, chain breaks, demand changes

Advanced cybersecurity for OT, IT, and IoT

ENS, NIS2, GDPR, ISO compliance 

Protection of critical data and access control

Why Izertis

In-depth knowledge of the sector: hotels, resorts, airlines, cruises, theme parks, booking platforms and digital leisure. 

End-to-end solutions: strategy, data, cloud, experience, operations, and support. 

Omnichannel experience focused on guest/user experience and loyalty.

Focus on operational efficiency, customisation, and sustainability. 

Robust technology partnerships to enable innovation, resilience, and growth.