Microsoft Dynamics 365
Business Central
Comprehensive business management
Solutions for companies that require a system ensuring access to documents and information from anywhere, with the option to implement custom processes for document management.
Comprehensive business management
Work smarter, adapt faster, and achieve better results with Business Central, named the best ERP system of 2024 by Forbes Advisor.
Experience the difference with Business Central
Complete business administration
Support your company now and as it grows with Microsoft Cloud’s industry-leading reliability, scalability, and performance.
Be ready for growth
Work anywhere with full functionality on desktop, tablet, or mobile devices running Windows, macOS, or iOS.
Implement and onboard quickly
Deploy in weeks and get users working quickly with role-based dashboards, over 200 learning courses, and guides.
Available worldwide
Use Business Central in 47 languages and in over 160 countries to expand your business globally.
Achieve your sustainability goals
Track and report environmental gas emissions easily and accurately to manage environmental impact.
Customise with prebuilt apps
Extend Business Central with industry-specific extensions and applications to meet your unique vertical or business requirements.
Collaborate in Microsoft Teams
Improve collaboration with read-only access to Business Central data through a Microsoft 365 licence at no additional cost.
Simplify with customised workflows
Increase productivity with integrated workflow templates using embedded Microsoft Power Automate and Copilot experiences.
Connection with existing systems
Leverage open architecture to integrate Business Central with existing systems such as payroll.
View the total economic impact of Business Central
Learn how companies reduced costs and increased overall efficiency in this 2024 Forrester study.
265%
Return on investment with Business Central over 3 years
<6 months
Return of investment
Up to 12.5%
Enhanced productivity for finance and operations staff
Sales
Close more deals and increase sales efficiency with an AI-powered CRM solution.
Complete sales cycle management
Manage the entire process, from lead generation to opportunity closing, on a single platform.
Automation of repetitive tasks
Reduce manual work with flows for tracking, reminders, and record updates.
360º customer insights
Access a complete history of interactions, data, and communications to personalise every contact.
Sales forecasts and analysis
Use predictive models to estimate revenue and make data-driven decisions.
Integration with Microsoft 365 and Teams
Collaborate in real time with your team, sharing information and working from Teams or Outlook.
Built-in artificial intelligence
Receive recommendations on next steps, lead scoring, and market trends.
Lead management and segmentation
Rank and prioritise opportunities based on conversion probability and potential value.
Mobility and cross-platform access
View and update sales information from any device, anywhere.
Personalisation and adaptability
Set up dashboards, reports, and processes tailored to the specific needs of your sales team.
Interaction and relationship analysis
Assess customer engagement levels and identify opportunities to strengthen relationships.
Finance
Financial analysis and planning
Increase agility with financial planning, budgeting, and forecasting using Copilot within business performance management capabilities.
Accounting and finance closing
Streamline financial closing and reporting with self-service analytics and automation.
Tax management
Manage tax jurisdictions, rates, and deductibility based on a unified tax data model.
Cash offer
Optimise monetisation with AI-based billing, accounts receivable (AR), collections, and more.
Cash management
Manage liquidity proactively with predictive analytics and cash flow forecasting.
Business performance management
Improve decision-making and agility with financial and operational analytics powered by Copilot.
Resources
Cheat Sheet
Quick guide with shortcuts, commands, and essential tips to optimise the use of Microsoft tools.
CFO Toolkit
Condensed tools and guides to optimise business management, analysis, and financial planning.
Supply Chain
Boost productivity with AI
Discover how Copilot helps automate process actions through natural language processing-based AI capabilities.
Accelerate modernisation with composition
Modernise your supply chain technology in phases without the need to replace all systems at once.
Adapt to business needs with extensibility
Adopt and customise standardised processes through more than 5,000 developer extensibility points available via our open platform
Enhance privacy, security, and trust
Gain multiple layers of cybersecurity, physical management, and endpoint protection, with 99.9% uptime ensuring your data is available whenever you need it.
Accelerate sustainability
Work seamlessly with Sustainability Manager to reduce emissions across operations, from design to sourcing, delivery, and recycling.
Mitigate risk through collaboration
Enable hybrid supply chain teams, suppliers, and customers to collaborate in the workflow directly from Dynamics 365.
Enhance user experience with a modern user interface
Enable new frontline workers to quickly perform manufacturing and warehouse tasks with an intuitive, user-friendly interface on handheld devices.
Act quickly with generative assistance
Enhance user experience with easy-to-use natural language assistance that guides users step by step through process workflows.
Increase process efficiency
Analyse processes to gain real-time insights into warehouse inefficiencies and take corrective actions.
Resources
Cheat Sheet
Quick guide with shortcuts, commands, and essential tips to optimise the use of Microsoft tools.
Cost management
Tool to monitor and optimise supply chain costs. Enables financial decision-making with up-to-date data.
Procedurement/Sourcing
Resources that optimise purchasing and supplier selection in complex environments. Increase efficiency in negotiations and contracts.
Sensor Data Intelligence
Convert sensor data into strategic insights for logistics. Improve real-time visibility and incident management.
Pricing/Discounts/Rebate
Material to manage pricing, discounts, and rebates efficiently. Maximise margins and market competitiveness.
Asset Management
Guide for comprehensive and profitable management of logistics assets. Facilitates tracking, maintenance, and lifecycle management.
Commerce
Point of sale
Engage with customers, check inventory, and process a sale or return effortlessly in the cloud or at the edge
Composable headless commerce
API-driven framework supporting composable, extensible, and personalised commerce experiences.
Content creation
Create product and marketing content tailored to your audience with Microsoft Copilot.
Distributed order management
Optimise compliance and meet desired service levels with rule-based order orchestration.
Efficient client interface
Customer summaries from Surface, intelligent next-best actions, and cross-sell and upsell opportunities tailored to each client.
Endless aisles
Allow customers to place orders from available stock in any warehouse or store and have them shipped to their address or collected locally.
B2B commerce for manufacturers
Enable manufacturers to provide a self-service portal for distributors to review inventory and place orders via a headless commerce API.
Inventory management
Gain real-time inventory visibility across all channels worldwide to ensure accurate product availability for customers.
Loyalty and personalisation
Increase customer loyalty through customisable schemes that allow purchases to be converted into points redeemable on future purchases.
Resources
Cost management
Tool to monitor and optimise supply chain costs. Enables financial decision-making with up-to-date data.
Cost management
Tool to monitor and optimise supply chain costs. Enables financial decision-making with up-to-date data.
Field Service
Transform your service operations, deliver exceptional service, and enhance customer experiences.
Point of sale
Engage with customers, check inventory, and process a sale or return effortlessly in the cloud or at the edge
Composable headless commerce
API-driven framework supporting composable, extensible, and personalised commerce experiences.
Content creation
Create product and marketing content tailored to your audience with Microsoft Copilot.
Intelligent resource scheduling and allocation
Optimise technicians’ schedules with automatic assignments based on location, skills, and availability.
Proactive maintenance management
Anticipate incidents with preventive and predictive maintenance, reducing downtime and costs.
Real-time support for technicians
Access customer information, inventories, and repair guides from mobile devices, even offline.
IoT integration
Automatically detect issues through connected sensors and generate work orders without manual intervention.
Smooth customer communication
Notifications, confirmations, and real-time tracking of service status to improve user experience.
Operations analysis and optimisation
Dashboards and metrics to measure response times, customer satisfaction, and operational efficiency.
Resources
The Total Economic Impact of Microsoft Dynamics 365 Field Service
The Total Economic Impact of Microsoft Dynamics 365 Field Service
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