management processes
Isabel Pinheiro Senior Consultant

5 advantages of implementing project and service management processes

In this complex and demanding business environment, it is essential to have defined processes that allow the different projects and services to be managed efficiently, adapting to the different needs that arise at any given time.

Our job as consultants at Izertis is to convey this message to our clients, to advise them on the different processes and to accompany them in their implementation.

For this we have different resources such as ITIL, Six Sigma for IT services or the Lean or Agile methodologies for project management.

In this article we will examine five key advantages of applying management processes illustrated with an example based on my professional experience where we implemented a project management process.

Optimisation and simplification of processes

The first benefit of creating a management process is that the actions that are really relevant in each step of the procedure are defined , which implies an optimisation and simplification of the work processes.

Upon joining my current role in a Service Management and Project Management team implementing ServiceNow, the client asked me to assess the team and identify opportunities for improvement.

To this end, projects with similar characteristics were standardised by creating a management process to optimise the tasks and resources used.

​​​​When establishing processes to manage projects and services, thetasks to be performed in each of the activities and the resources to be used are defined , excluding less relevant actions. This simplifies the management process and optimises the workflow.

Increased labour efficiency

By implementing a management process, it is evident from the outset that there is a marked improvement in the efficiency of project implementation, which has a very positive impact on the quality of the service offered.

Improved customer relations and collaboration

Establishing a project management process also has a significant impact on the relationship and collaboration with the client, since by sharing the detailed project plan, responsibilities, activities to be implemented and deadlines are clearly defined.

As part of the creation of a project management process, we decided to set up follow-up meetings to ensure proper implementation.

This served to give the client visibility on the progress of the project and allows him to know his responsibilities within the project and the dependencies between the different activities and work areas.

By establishing a project management process, a better relationship and collaboration with customersis achieved. This is because a detailed project plan is shared that defines responsibilities, activities and timelines, allowing for better communication and understanding between both parties.

Transparency in the progress of activities and ease of control and monitoring

The use of tools and techniques to monitor and control the progress of projects makes it easier to identify deviations and take appropriate corrective action. In this case, Jira was implemented as a project management tool.

Easier to identify areas for improvement in processes and service

Implementing project and service management processes also allows us to identify areas for improvement that we need to work on. By having standardised processes and a clear overview of project phases and activities, it is easier to identify whether certain areas need to be optimised, modified or even deleted.

Defined management processes enable the implementation of continuous improvement, which in turn contributes to innovation and organisational growth.


Applying standardised project and service management processes offers a number of advantages. From optimising and simplifying work processes to increasing labour efficiency and improving service quality, these processes provide a framework that has a direct impact on the achievement of set objectives. It also identifies areas for improvement, provides transparency on the progress of activities and facilitates project control and monitoring, all of which are key elements for long-term success.

For this reason, at Izertis we are committed to the implementation of project and servicemanagement processes , as we believe that it is essential to remain competitive in a sector that is constantly evolving.