Publications

An efficient and resilient IT Service Desk can make the difference between a continuous operation and a costly outage

Izertis successfully presents a practical approach to Enterprise Service Management implementation on Atlassian

#TheESMGuide enhances organizational capabilities by integrating key governance and management disciplines

Organisations rely heavily on their Information Technology (IT) services to operate efficiently and competitively.

Problem management minimizes incident impact and prevents recurrence, adhering to best practices consolidated by ITIL4

We renewed the tender contract for Acciona's Corporate Project Office Service (PMO) with the aim of achieving progressive efficiency of all its demand management IT governance-related initiatives at national and international level.

The HCMBOK® is the model proposed by the HUCMI for managing and leading change. Its focus is primarily based on considering the human factor as part of the strategy of any kind of projects. 

Data protection is more important than ever due to the increasing volume and complexity of data, as well as the ever-more-sophisticated cybersecurity threats. 

Over several decades, we have seen how many organisations seek to solve their "problems" by eventually applying the most fashionable framework or solution. Does that sound familiar to you?