In order to improve the network electronics and technological renovation of RTVE and, therefore, its competitive capacity, the service levels with which to guarantee the success of the project from acceptance to conclusion of the maintenance contracts were essential according to Corporation RTVE wishes. In this sense, high value services have been incorporated such as:
- Initial design support that includes network architecture services in the initial phase of the project to agree with Corporation RTVE on the optimal network design and adequate implementation phases for a minimum interruption of services.
- Manufacturer's guarantee extension with which all network electronics offered (except SFP) would enjoy a lifetime hardware guarantee. In addition, a 3-year full guarantee extension has been included, which includes software and advanced equipment replacement service in NBD format.
- And also, a maintenance extension has been provided that includes 3 years of maintenance service of all the concepts requested by the client.